Wisdom Spring Connect

Wisdom Spring Connect Account & Data Deletion

You may request permanent deletion of your Wisdom Spring Connect mobile account and app-specific personal data. Official School records may still need to be retained.

Policy version: 2026-09-01Target processing time: 30 days

1. Ways to request deletion

Through Wisdom Spring Connect

  1. Sign in to Wisdom Spring Connect.
  2. Open Settings and choose Account & Privacy.
  3. Choose Delete Account and review what will be deleted and retained.
  4. Re-enter your current password, type DELETE exactly and submit the request.

For a verified in-app request, mobile access tokens are revoked immediately and the app guides the user through sign-out and local cache removal. A student request may still require parent or legal guardian authority to be verified before final completion.

Through the website or School

If you cannot access the app, use the guided request form below or contact Wisdom Spring International School. State “Wisdom Spring Connect Account Deletion Request” and provide enough information to identify the relevant account.

Email: info@wisdomspring.edu.my
Telephone: +60 10-950 6880

Never provide your password or upload identity documents through the public form. The School will contact you securely if additional verification is required.

2. Verification and processing

For security and privacy, we may verify the requester’s identity, the account concerned and, where applicable, the requester’s authority to act for a student. A website or email request does not disable an account until it has been reviewed and approved.

After a valid request is verified, the School aims to complete the mobile-account deletion within 30 days. Complex safeguarding, legal, identity or record-separation issues may require additional time. We will provide or retain a request reference and may contact the requester about verification or completion.

3. What is deleted

Final completion permanently deletes the Wisdom Spring Connect mobile account and module-owned personal data associated solely with that account, where appropriate. This may include:

  • active and revoked mobile sessions, access tokens and device notification tokens;
  • app-specific read history and other mobile-only activity state;
  • app preferences or cached information held on the device after the user completes sign-out;
  • uploaded content that is not required as an official School record; and
  • other mobile-account data that the School is not required or reasonably needs to retain.
Deletion is not account freezing. The temporary Pending Deletion state exists only while the request is reviewed. Final completion removes the module-owned account data. A minimal suppression and audit record is retained so the deleted account is not silently recreated and the School can demonstrate how the request was handled.

4. Official School records that may remain

Deleting Wisdom Spring Connect does not delete the underlying student, parent, guardian or staff record in the School’s Student Information System. The School may be required or reasonably need to retain:

  • academic records, transcripts, attendance, assessments and examination records;
  • admission, enrolment, class and educational support records;
  • safeguarding, health, disciplinary or incident records where retention is necessary;
  • financial, accounting, payment and transaction records;
  • records required by educational, examination or accreditation bodies;
  • records required by Malaysian law, regulators or government authorities;
  • records needed to establish, exercise or defend legal claims; and
  • security, fraud-prevention, request-handling and audit records.

Retained information remains subject to the School’s privacy and security requirements and will not be kept longer than reasonably necessary for the applicable purpose.

5. Student and minor accounts

Where the mobile account belongs to a student who is a minor, the request may need to be submitted or authorised by the student’s parent or legal guardian. The School may verify identity, family relationship and authority before modifying or deleting student information.

6. Cancelling a request and future access

Contact the School promptly if you submitted a request in error. A request may be cancelled before final completion where operationally possible. After final completion, ordinary sign-in cannot automatically recreate the mobile account. Any future mobile access requires explicit authorised reactivation and an audit record; official School records are not recreated because they were not removed by mobile-account deletion.

7. Contact

For questions about a deletion request, contact:

Wisdom Spring International School
Website: https://wisdomspring.edu.my
Email: info@wisdomspring.edu.my
Telephone: +60 10-950 6880

For more information about how the School handles personal data, read the Privacy Policy.

Guided request

Request Wisdom Spring Connect account deletion

Before you continue

The request deletes the mobile account and app-only data. Required School records remain protected under the School’s retention and security requirements.

Help us identify the account

We use this to contact you about verification and the result.
Do not enter a password.
Required for a parent or guardian request.

Review and submit

Confirm these details. The School may contact you to verify identity or guardian authority before changing the account.

Contact email
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Relationship
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Account
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Student
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Reason
Not provided